[摘要]近年来医患纠纷的发生率逐年上升，而神经外科因其专科性强、病情变化迅速等特点成为医患纠纷的高发区，通过中国医师协会对医患纠纷和不良事件的调查发现，大多数的医患纠纷是因医患沟通不足而引起。笔者结合近十年的神经外科工作经历，从医患角度出发，分析当下神经外科医患沟通的现状，总结医患沟通过程中的相关技巧及如何处理临床工作中的医患摩擦，对提高医患沟通、避免医患纠纷有着积极的意义。

    [关键词]神经外科;医患沟通;沟通技巧

    [中图分类号] R197.3 [文献标识码] A [文章编号] 1674-4721(2019)8(b)-0187-03

    [Abstract] The incidence of medical disputes has increased year by year， and department of neurosurgery has become a high-risk area for doctor-patient disputes because of its strong specialty and rapid changes. The investigation of doctor-patient disputes and adverse events by the Chinese Medical Association found that most medical disputes are caused by insufficient communication between doctors and patients. Based on the experience of department of neurosurgery in recent ten years and from the point of view of doctors and patients ......